Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Friendly staff
Great location
Room issues
Facility maintenance
7.4/10
Very good
Rooms
6.9
Location
8.1
Service
7.8
Dining
8.1
Guest reviews
7.4/10
based on 17 reviews
8.3
8.3/10 based on 59 reviews
Richard
United Kingdom,
April
2024
7.2/10
The hotel's rooms are not so good and definitely reminded me of a budget chain. They could use some refreshing as they are old-looking, just okay, which is what I would expect being in the Caribbean. The service was attentive and went out of their way to make our experience special, even arranging a special song for our anniversary. The location is also very nice and quiet, just a 2-minute walk from the bustling town full of restaurants and shops. The dining experience was enjoyable with a Mexican theme and live music. The facilities are decent, but nothing extraordinary.
Rooms
6.0
The rooms could use some refreshing and are just okay for the Caribbean standards.
Service
8.0
The service was attentive and went the extra mile to make our anniversary special.
Location
8.0
The location is very nice and quiet, near a bustling town with plenty of dining and shopping options.
Dining
7.0
The dining experience was enjoyable, especially with the Mexican theme and live music.
Facilities
7.0
The facilities are decent but nothing extraordinary.
Robert
United Kingdom,
April
2024
7.0/10
The hotel was a mixed experience with clean and functional rooms but lacking in overall cleanliness and maintenance. The service was friendly and accommodating, although some aspects were not up to resort standards. The location offers easy access to the beach and local amenities, but there are some minor inconveniences. The dining options were varied and enjoyable, especially for themed nights. However, the facilities could use some improvement to enhance the overall guest experience.
Rooms
6.0
The rooms were a little dated but clean and functional, despite a persistent shower leak.
Service
7.0
The service was friendly and accommodating, although some areas did not meet resort standards.
Location
8.0
The location was great with easy access to the beach and local amenities, despite minor inconveniences.
Dining
8.0
The dining options were varied and enjoyable, especially during themed nights.
Facilities
6.0
The facilities could use some improvement to enhance the overall guest experience.
Ronald
United States,
February
2024
7.4/10
My stay at the hotel had its ups and downs. The rooms were spacious and comfortable, with a well-stocked fridge, but the noisy pool and bar music were a bit of a letdown. The service varied from good to not so great. The location was ideal for evening strolls near restaurants and shops, but the constant noise from the entertainment team was overwhelming. The dining experience was fantastic with a wide variety of delicious options. Overall, a mixed experience with some highlights and drawbacks.
Rooms
7.0
The room was massive and had a stocked fridge every day.
Service
6.0
The service was hit and miss but friendly overall.
Location
7.0
The location was ideal for evening strolls near restaurants and shops.
Dining
9.0
The dining experience was really amazing with great food options.
Facilities
8.0
The facilities were well-maintained.
E.
United States,
January
2024
8.0/10
The hotel's location is fantastic, right on the beach with plenty of sunbeds and attentive staff. The rooms were clean but lacked a decent view, and the mattress wasn't the best. The service was exceptional, with staff always available to assist and even organizing fun activities like water volleyball. The dining options were good despite some issues with the buffet. The facilities were a bit tired but spotless.
Rooms
7.0
The rooms were clean but lacked a decent view, and the mattress wasn't the best.
Service
9.0
The service was exceptional, with staff always available to assist and even organizing fun activities like water volleyball.
Location
9.0
The hotel's location is fantastic, right on the beach with plenty of sunbeds and attentive staff.
Dining
8.0
The dining options were good despite some issues with the buffet.
Facilities
7.0
The facilities were a bit tired but spotless.
Andrew
United Kingdom,
January
2024
7.6/10
My stay at the hotel was enjoyable overall, with clean and comfortable rooms but some areas needing improvement. The staff was friendly and attentive, making my experience pleasant. The location was vibrant, although dining options and facilities had some drawbacks. The value for money was decent considering the offerings.
Rooms
7.0
The rooms, although a little outdated, were clean and provided a comfortable stay for my overnight visit on the 12th floor.
Service
8.0
The staff were very friendly and attentive, ensuring I had a pleasant experience both at the poolside and inside the bars. The variety of dining choices was a plus.
Location
9.0
The hotel's location was vibrant, being just a short walk from the bustling town filled with restaurants and shops, and close to the beautiful Eagle Beach.
Dining
7.0
The dining options offered a decent variety, although some dishes were not up to par. Theme nights provided some diversity in choices.
Facilities
7.0
The facilities were adequate, providing basic amenities for a comfortable stay. However, some areas could benefit from updates to enhance the overall experience.
Mickey
United States,
December
2023
8.0/10
I was pleasantly surprised by the Riu Antillas. The location was breathtaking, with beautiful pools and beach areas, although the dirty and outdated hotel next to it was a downside. The service varied from exceptional to poor, but the facilities were exceptional overall.
Rooms
8.0
My room at the Holiday Inn Express was facing the ocean, providing a stunning view.
Service
7.0
The service by all the hard-working employees was hit and miss, with some being wonderful and others quite poor.
Location
9.0
The pool and beach areas were immaculate, with plenty of sunbeds and attentive staff ensuring we had everything we needed.
Dining
7.0
The buffets had a great variety of options, although some of the food was less to my taste.
Facilities
9.0
The resort had two pools and a swim-up bar, providing ample opportunities for guests to relax and enjoy their stay.
David
United States,
December
2023
7.8/10
I had a mixed experience at this hotel. While the location on Palm Beach was great and the service was exceptional, the rooms were a bit outdated and overlooked an alley with dumpsters, lacking maintenance. The dining options were amazing, but the facilities left much to be desired.
Rooms
6.0
The rooms were a little outdated and overlooked the alley where the dumpsters are located. They were lacking some maintenance and were allocated on the lower 5th floor.
Service
9.0
The service was exceptional. The staff even knew us by our first names throughout the week and were always ready to bring a smile to our faces.
Location
8.0
The location is top-notch, right on Palm Beach, with a large pool and a pool bar. It's very close to the beach area and perfect for scuba enthusiasts.
Dining
9.0
The dining options were pretty amazing, with a variety of delicious dishes for breakfast and dinner, including mimosas and Bloody Marys.
Facilities
7.0
The facilities at the hotel were good overall, with a large pool and poolside games, but they left much to be desired in certain areas.
Edward
United States,
December
2023
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms offered a beautiful view, but we had a few issues like a non-functional outlet which made charging our electronics a challenge. The bathroom was fine but could use some freshening up, and there was a strange smell in the hallways. Overall, it was a great vacation and good value, despite some room issues like a broken slider door, leaking fridge, and dirty bathroom.
Rooms
7.0
The room had a beautiful view, but the non-functional outlet was inconvenient. It could use a little freshening up.
Service
8.0
The service was great overall, with the staff being friendly and helpful. However, there were some issues like management not addressing certain matters.
Location
8.0
The location was convenient, being close to the beach and pool area. However, there were some rocky areas near the waterline.
Dining
9.0
The dining experience offered a great selection of fresh food with a variety of options.
Facilities
7.0
The facilities overall were satisfactory, but some areas needed improvement like broken furniture and a leaking fridge.
Friendly staff
Room issues
Harry
United Kingdom,
October
2023
7.8/10
The hotel offers amazing pool-view rooms and fell short of meeting some expectations, especially in addressing late check-out requests. The location is part of a lively pool area close to the beach but lacks enough working elevators. Dining choices are diverse, and the self-serve buffet impresses guests.
Rooms
8.0
The pool-view rooms were amazing, offering a great experience.
Service
7.0
The service was hit and miss, with some wonderful moments and some disappointments.
Location
7.0
The location is part of the pool area and near the beach, enhancing the overall experience despite some elevator issues.
Dining
9.0
The dining options were great, with a wide variety available at the self-serve buffet.
Facilities
8.0
The facilities provided a pleasant experience for guests.
Janet
United Kingdom,
October
2023
8.0/10
The hotel is centrally located, offering easy access to activities and restaurants. While the rooms show signs of age and delays in check-in could be improved, the dedicated staff members provide outstanding service. Dining options are varied, although the nightly entertainment may be too loud for some.
Rooms
7.0
The rooms overlook the alley where the dumpsters are located and could benefit from a renovation.
Service
9.0
The staff, especially Junior at the front desk, Daisy the restaurant leader, and waitress Marian D, are exceptionally helpful and attentive.
Location
8.0
The hotel's location is neat, with plenty of onsite activities and dining choices. However, the loud poolside music starting late in the evening may not suit all guests.
Dining
8.0
The dining experience offers numerous options and settings with inclusive features like a pasta wheel.
Facilities
8.0
The facilities are well-equipped, with a variety of services available for guests.
Lee
United Kingdom,
September
2023
6.0/10
Upon checking into room 1637, I found it to be very outdated and below the standard I expected from Riu hotels. The ceiling needed attention, which was disappointing. The service, while satisfactory in delivering the perfect lobster thermidor and crab cakes, felt lacking in friendliness and eagerness to please. The location, by the Hyatt and beach attendant, was great, but more effort in accommodation appearance is needed. The dining experience, especially at the Riu Antillas, was delightful, despite the buffet challenges. Overall, the poolside drink cups were a letdown due to their small size and flimsy material.
Rooms
5.0
The room in 1637 was very outdated and not up to Riu's usual standards.
Service
6.0
The service, especially regarding delivering food, was efficient but lacked friendliness.
Location
7.0
The location near the Hyatt and beach attendant was good, but more attention to accommodation appearance is needed.
Dining
8.0
The dining experience, particularly at the Riu Antillas, was enjoyable despite challenges.
Facilities
5.0
The poolside drink cups were disappointing in size and material quality.
Delightful dining
Outdated room
Sarah
United Kingdom,
August
2023
7.0/10
The hotel offers great ocean and pool views from the rooms, similar to popular chain hotels. However, the constant issue with mold required room changes multiple times. The service staff put in great effort to enhance guests' vacation experience but can be demanding for tips on an all-inclusive stay. The location is ideal for exploring the bustling town nearby, but securing a spot by the pool or beach can be competitive. The dining experience provides a variety of food options, including specialized sections for limited diets.
Rooms
5.0
The rooms had partial sea views and were adequate for 3 adults, but the mold issue was a recurring problem.
Service
7.0
The staff worked tirelessly to make our vacation experience exceptional, although there was pressure for tips even on an all-inclusive package.
Location
8.0
The hotel is conveniently located near a bustling town and easily accessible by bus, but securing pool or beach spots requires early arrival.
Dining
8.0
The dining experience offered a great variety of food options, including vegan and gluten-free sections, resembling a cruise ship experience.
Facilities
7.0
The facilities were well-maintained and provided a comfortable stay.
Hugh
United Kingdom,
July
2023
8.0/10
My stay at the hotel was a great vacation that offered good value. The rooms were clean but could use some updating. The bathroom was fine, but a little grouting was needed. The hallways had a strange smell. Overall, it was a pleasant stay.
Rooms
8.0
The rooms were always clean and comfortable.
Service
9.0
The staff was friendly and willing to serve.
Location
7.0
The hotel is near the restaurants and shops strip, making evening strolls lovely.
Dining
9.0
The dining experience was amazing, with a great selection and fresh food.
Facilities
7.0
The facilities need updating but overall met expectations.
Ron
United States,
June
2023
9.0/10
I had an amazing stay at this hotel! The rooms were spacious, clean, and had everything we needed. The view from the 14th floor was stunning. The only downside was that I didn't travel all the way to Aruba to stay in my room.
Rooms
9.0
The rooms were a great size and had everything we needed, spotlessly clean, and located on the 14th floor with amazing views.
Service
10.0
The service here was exceptional! The staff went above and beyond by offering us seats and carrying our chairs. They even upgraded us to the top floor with incredible views.
Location
9.0
The location was perfect, right on Palm Beach where the high-rise hotels are situated. The beautiful pool area and beach access made our stay even more enjoyable.
Dining
8.0
The dining experience was fantastic! The food was delicious, especially the desserts, which were like works of art. There was plenty of variety, and everything was presented beautifully.
Facilities
9.0
The facilities were top-notch with plenty of sunbeds, a nice pool, and a great location on Palm Beach.
William
United Kingdom,
June
2023
8.0/10
My stay was a mix of positives and some minor downsides. The hotel offered an ocean-view room on the 15th floor, although it could use a bit of freshening up in terms of bathroom grouting and hallway carpet. Overall, it was a great vacation at a good value, despite having a view of the roof on the 9th floor.
Rooms
8.0
The ocean-view room on the 15th floor was great, although some areas could use a little freshening up.
Service
7.0
The service was awesome, from the energetic and fun staff to the attentive room service and cleaning staff. However, it fell slightly below cruise ship standards.
Location
9.0
The hotel's location is fantastic, just a 2-minute walk from the lively town packed with dining and shopping options. Although a screen on the beach side could improve the experience.
Dining
8.0
The dining experience was enjoyable with great selections and options both indoors and outdoors next to the beach and pool. The fresh meats were a plus.
Facilities
8.0
The hotel's facilities were good overall, with amenities like room service, shops, and wedding services available. A screen to block sand blowing into the pool could enhance the experience.